+1 781-491-0874
Find answers here, or contact us if you need more help.
Stackry support is available via chat, email and phone. Visit Stackry’s contact us page for more information.
Stackry was established in 2012 and has grown to be a trusted package forwarder for over 100,000 international shoppers. The Stackry team has received over 2.5 million packages and shipped over 500,000 in that time. Stackry prides itself on transparent and competitive pricing, premium and accessible customer service and word class expertise and support for clients in all things international shipping. Read some of Stackry’s 30,000+ verified reviews at TrustPilot, where Stackry has earned an ‘Excellent’ TrustScore.
Stackry operates a secure U.S. operations center in Nashua, New Hampshire. All client packages are shipped to and from this facility.
Yes. Stackry offers multiple solutions for business clients. Please contact support@stackry.com for more information.
Yes. Stackry offers benefits for frequent and /or high weight shippers. The program is tailored to individual shipper needs and can include:
Priority processing, consolidation and shipping
Dedicated support
Select discounts on shipping
Contact support@stackry.com for more information.
Package consolidation can take up to 2-4 business days. Number of packages in the consolidation and seasonality can affect processing time.
U.S. domestic shipments from retailers arriving at Stackry are often packed in oversized boxes with empty space. The cost of shipping an oversized box internationally can increase signficantly due to the limited amount of space available via air freight. Stackry’s re-packing service is designed to help solve this problem and save on international shipping.
Stackry’s expert operations team will inspect your original retailer package and re-pack to a smaller, more cost effective package or add protection. The cost for this service is $5 per re-pack. If re-packing does not produce savings on shipping cost or add protection, Stackry will refund the $5 cost.
The concept is simple, the savings are BIG! Shop at any U.S. retailer and ship one or multiple packages to your Stackry U.S. address. Stackry will hold each package in your locker for up to 45 days for FREE. When you’re done shopping and ready to ship, login to your Stackry account, choose your items and Stackry’s expert team will consolidate them into one more cost effective shipment. Stackry charges $3 per package consolidated.
Login to your Stackry dashboard if you’re ready to save and start consolidating received packages.
Stackry is always aiming to save you money. For that reason, we will remove any extra packaging/paperwork/retailer paraphernalia that doesn’t provide protection to your products. If you wish to keep any of these types of items, please reach out to our customer service team via chat or email at support@stackry.com
Stackry shipping costs do not include additional taxes.
Duties and taxes vary by country. For a quick and easy way to estimate duties and taxes, visit the Simply Duty import calculator.
For more information about the duties and taxes in your home country, please check your local customs office.
Stackry is required to collect duties and taxes for some specific country / carrier combinations. See Stackry’s duties and taxes page for more information.
Sign up for a FREE Stackry account. Stackry will immediately email a confirmation with your new U.S. address. After signing up, you can also login to your Stackry dashboard at stackry.com, where your U.S. address will appear on the main page.
Visit Stackry’s sign up page and complete the registration form. Sign up is FREE and so is our membership.
New clients receive a U.S. address at Stackry’s secure operations center immediatly after signing up. Simply enter that U.S. address in the shipping section at checkout for any U.S. retailer, complete your purchase, and Stackry will notify you via email whenever a package arrives in your locker. We’ll even include a FREE photo of each package!
See Stackry’s Prohibited Items page for more information, and contact Stackry support if you have questions about a specific item before you ship to Stackry.
Stackry prohibits any items which are prohibited by any laws, regulations, or statutes of any federal, state, or local government of any country through which the shipment may be carried. Any items that would require Stackry to obtain a special license to transport the shipment are also prohibited. Finally, Stackry prohibits items that would damage equipment, personnel, or other packages.
Typically yes, but due to the highly flammable nature of lithium batteries they are heavily regulated, specifically for air transport. Many factors play a role in if and how lithium batteries can be shipped, including their size, how they are packaged and country of destination. For more clarification, reach out to our experts at support@stackry.com.
“Hazmat,” short for hazardous materials, refers to substances or items that pose a risk to health, safety, property, or the environment. At Stackry, we prioritize safety, and our team is fully trained in identifying hazmat when it arrives at our operations center. Depending on country and/or carrier hazmat restrictions, items including but not limited to lithium batteries, perfumes, aerosols, and some cosmetics may be considered hazmat. Hazmat shipments require special handling and an additional processing cost of $12.50 per package.
Before shipping any items you believe may contain hazmat, please check Stackry’s hazmat guidelines or contact Stackry support.
If the Stackry operations team determines that an item is classified as “Hazmat,” in many cases the items can be shipped, but typically with restrictions. Hazmat type and country of destination play a role in these restrictions. Hazmat also requires special handling and an additional processing cost of $12.50 per package. See Stackry’s Hazmat page or contact support for more information.
If the Stackry operations team determines that an item is classified as “Prohibited,” Stackry will not ship the item forward under any circumstance. The only option for these types of items are to use Stackry’s return service or to request that the item be disposed. See Stackry’s prohibited items page for more information or contact support@stackry.com.
Amazon has added an extra layer of security confirming delivery of certain high value items. If your item falls into this category, Amazon will send the customer a six digit One Time Password (OTP). Stackry will need to show an Amazon driver this 6 digit code to receive the package. If you receive a high value package OTP from Amazon, please reach out to Stackry customer support with this code immediately upon receiving it.
Information & photo requests are completed the same or following business day (M-F).
Packages are checked into client lockers on the same business day if received during business hours (9am-5pm EST). If retailer tracking shows delivery, it may still be a few hours withing the same business day before a package is checked in. If the business day has ended and a tracked package is not in your locker, contact Stackry support. Most receiving delays are caused due to a missing locker/unit number in address line 2 of the retailer’s mailing label. Stackry support will work with clients to help track down the item.
Stackry automatically sends clients one FREE photo of an unopened package taken at check-in. Additional photos can be taken at a cost of $4 for the first photo, $1 for each additional photo (per package).
Stackry will store your items FREE of charge for up to 45 days. Stackry clients often use our free storage to hold multiple items and then consolidate to a single package, maximizing savings on international shipping.
After 45 days, Stackry will charge .08 cents per pound, per day in storage fees.
After 60 days, packages will be disposed of or donated without incurring any liability to you or any other party whatsoever.
Yes. Stackry opens all packages to inspect the contents for damage, dangerous goods and prohibited or restricted items. Stackry customers can rest assured knowing that their items are inspected for damage before leaving the U.S., and handled and prepared appropriately for international transport.
No. Stackry only accepts trackable mail items.
Stackry checks in packages Monday – Friday (business days). Packages received during operations center business hours (9am-5pm EST) are checked in same day. Packages received after 5pm EST are checked in the next business day.
Stackry emails customers once a package is checked in at our secure operations center. Login to Stackry after receiving notification and view a photo of your package, enter customs information, re-pack or consolidate.
$0.99 may apply - contact support@stackry.com to learn more.
Contact marketing@stackry.com. The Stackry marketing team is always looking for partnership opportunities around the world!
Yes! Stackry has worked with hundreds of influencers around the world and is always looking for new partnerships. Contact marketing@stackry.com for more information.
Stackry’s refer-a-friend program enables existing clients to share a unique referral link. When a referral completes their first shipment, they get a $10 Stackry shipping credit. The referrer also gets $10 in Stackry credit toward a future shipment.
Start referring friends and family today:
Stackry accepts:
To file a claim for a missing or damaged package, please contact support@stackry.com. To learn more about the claims process see Stackry’s limits of liability page.
Stackry Credit is a credited dollar amount added to a client account that can be used toward shipping costs at checkout. One example of a Stackry Credit is $10 earned through Stackry’s refer-a-friend program. If you have a Stackry Credit it will be listed on your dashboard.
Yes. Stackry offers FREE insurance (Stackry Shipment Value Protection) for every shipment up to $100 in declared value. Additional insurance can be purchased for $5 per $100 in declared value (minimum $10 purchase).
Stackry ships to destinations worldwide. Estimate shipping costs by entering your destination country/territory and package weight and dimensions on Stackry’s shipping calculator. If your country/territory does not appear, contact Stackry support for a shipping quote.
No. Stackry does not allow the use of third party shipping labels. Customers must use a Stackry provided carrier for all outgoing shipments
Delivery time varies by location, international shipping carrier and service level (express, priority, etc…).Express delivery arrives in as little as 3 business days.
Stackry will provide the carrier’s tracking number for your international shipment.
Please see Stackry’s International Shipping Options page for a breakdown of estimated delivery times.
When shipping internationally, carriers calculate the cost based on both the weight and size of the package. Carriers charge for whichever is higher between the scale weight and the space the package takes up on an airplane. If your package is large but not very heavy, you may be charged based on its size (dimensional weight).
Dimensional weight is calculated by multiplying the length by width by height of each package in inches or centimeters and dividing by a dimensional weight factor. The dimensional weight factor varies by service offering and unit of measure (in or cm).
Stackry’s partner carriers DHL, FedEx and DHL Global Mail all use a dimensional weight factor of 166. The United States Postal Service (USPS) and FedEx Connect do not use dimensional weight to calculate the final price of shipping.
When dimensional weight exceeds scale weight, shipments are charged according to the dimensional weight.
See Stackry’s dimensional weight page for more details.
Stackry customers can ship with DHL, FedEx, Aramex and the U.S. Postal Service. See Stackry’s international shipping options page for more detail on service levels.
Stackry’s carriers offers options for air service worldwide and ground service to Canada. We do not offer options for sea or ocean freight service.
Some Stackry clients have reported experiences where specific retailers canceled shipments or restricted purchases when a Stackry locker was used as the shipping address. See Stackry’s Retailer Challenges page for more information.
Stackry’s operations center and, by extension, every Stackry client’s U.S. address, is located in the U.S. State of New Hampshire. New Hampshire is one of only five U.S. states that does not charge sales tax on retail goods. Sales tax is as high as 7.25% on purchases in some U.S. states.
Stackry clients who shop in the U.S. and ship to their Stackry New Hampshire address automatically enjoy the benefit of 0% sales tax on all purchases.
Yes. Clients must provide a pre-paid retailer shipping label. Stackry will charge a $7.50 processing fee per label/shipment.
‘Address line 1’ is the same for all Stackry clients. ‘Address line 2’ is the unique identifier that matches a client’s item to their unique locker at Stackry. Shipments received at Stackry without ‘Address line 2’ may be delayed at check-in and incur an additional Incomplete Address Fee of $5 to cover time spent researching and matching a package to a client locker.
Yes, if you decide not to proceed with your order before it’s shipped, simply let us know. We’ll assist you in returning the item to the retailer.
Yes, you can. To initiate the return, simply ship the package back to us. Once we receive it, we’ll take care of the return process with the retailer on your behalf, for a small fee of $7.50.
If a return label isn’t provided, you can choose to return the item using one of our domestic shipping services, for an additional shipping fee.
Unfortunately, we are unable to process returns with QR codes. We can only accept physical shipping labels for returns.
We do not provide a separate return receipt. Once we’ve attached the label and handed the package over to the carrier, our role in the return process is complete.
The return process remains the same.
