Restricted items and special handling

Surprisingly, many everyday items are considered hazardous materials (hazmat) and require special handling. These include not only obvious items like paints and batteries but also common products such as cosmetics, aerosols, perfumes and some toys.

The expert operations team at Stackry is fully certified by the International Air Transport Association (IATA) and U.S. Department of Transportation in identifying, handling and packaging hazardous material.

For more information on hazmat, visit the US Department of Transportion’s Hazmat page. If you have questions about an item, chat the team at Stackry or email support@stackry.com.

Hazardous materials categories

Each item category includes examples for your convenience. Just click or tap the icon for more details.

How we process and charge Hazmat items

The Stackry team carefully inspects all items before shipment. If we identify any items that require special handling (hazmat items), special procedures will be needed for your shipment. Here’s what you can expect:

1. We provide specialized packaging and labeling for the safe delivery of hazardous materials

2. A $12.50 fee applies for the additional handling and preparation of each hazmat shipment

3. Shipping options for hazmat items may be limited. We can assist you in finding the best available carrier

Contact the Stackry support team via chat or at support@stackry.com for questions about hazmat.

Your questions answered

What is Hazmat and how do I know if it is contained in my items?

"Hazmat," short for hazardous materials, refers to substances or items that pose a risk to health, safety, property, or the environment. At Stackry, we prioritize safety, and our team is fully trained in identifying hazmat when it arrives at our operations center. Depending on country and/or carrier hazmat restrictions, items including but not limited to lithium batteries, perfumes, aerosols, and some cosmetics may be considered hazmat. Hazmat shipments require special handling and an additional processing cost of $12.50 per package. Before shipping any items you believe may contain hazmat, please check Stackry's hazmat guidelines or contact Stackry support.

What is the difference between a Prohibited Item and Hazmat?

If the Stackry operations team determines that an item is classified as "Hazmat," in many cases the items can be shipped, but typically with restrictions. Hazmat type and country of destination play a role in these restrictions. Hazmat also requires special handling and an additional processing cost of $12.50 per package. See Stackry's Hazmat page or contact support for more information. If the Stackry operations team determines that an item is classified as "Prohibited," Stackry will not ship the item forward under any circumstance. The only option for these types of items are to use Stackry's return service or to request that the item be disposed. See Stackry's prohibited items page for more information or contact support@stackry.com.