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At Stackry, we prioritize compliance with the laws and regulations of each country and the carriers we work with. As a result, there are certain items we cannot ship, commonly known as ‘prohibited items.’
"Hazmat," short for hazardous materials, refers to substances or items that pose a risk to health, safety, property, or the environment. At Stackry, we prioritize safety, and our team is fully trained in identifying hazmat when it arrives at our operations center. Depending on country and/or carrier hazmat restrictions, items including but not limited to lithium batteries, perfumes, aerosols, and some cosmetics may be considered hazmat. Hazmat shipments require special handling and an additional processing cost of $12.50 per package. Before shipping any items you believe may contain hazmat, please check Stackry's hazmat guidelines or contact Stackry support.
Yes. Stackry opens all packages to inspect the contents for damage, dangerous goods and prohibited or restricted items.
Stackry customers can rest assured knowing that their items are inspected for damage before leaving the U.S., and handled and prepared appropriately for international transport. If the Stackry operations team determines that an item is classified as "Hazmat," in many cases the items can be shipped, but typically with restrictions. Hazmat type and country of destination play a role in these restrictions. Hazmat also requires special handling and an additional processing cost of $12.50 per package. See Stackry's Hazmat page or contact support for more information. If the Stackry operations team determines that an item is classified as "Prohibited," Stackry will not ship the item forward under any circumstance. The only option for these types of items are to use Stackry's return service or to request that the item be disposed. See Stackry's prohibited items page for more information or contact support@stackry.com.
