FAQ

You can store your packages in the Stackry warehouse for up to 60 days.

Stackry will secure your purchases in your personalized locker free of charge for the first 45 days.

Some customers find this helpful so they can later consolidate their USA purchases and save up to 80% with our consolidation feature. That's right --- up to 80%!

After 60 days Stackry reserves the right to sell, destroy or otherwise dispose of your packages without incurring any liability to you or any other party whatsoever

Still have questions?
We’re here to help. Contact a shipping expert at support@stackry.com

International carriers take the dimensions of your package to determine its dimensional weight. What exactly is dimensional weight, though?
Dimensional weight determines how large your package is, rather than only taking into account the true weight. Dimensional weight is calculated by multiplying the length by width by height of each package in inches or centimeters and dividing by a dimensional weight factor. The dimensional weight factor varies by service offering and unit of measure (in or cm).

Stackry’s partner carriers DHL, FedEx and DHL Global Mail all use a dimensional weight factor of 166. The United States Postal Service (USPS) does not use dimensional weight to calculate the final price of shipping.

When dimensional weight exceeds actual weight, shipments are charged according to the dimensional weight.

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We’re here to help. Contact a shipping expert at support@stackry.com

There are multiple possibilities as to why your account may have been deactivated:
The most common reason for deactivation happens when the Stackry security team determines that a payment or purchase has been made fraudulently.

Our security team is always working to provide a safe and secure way to forward your USA purchases internationally. If you believe your shipping account has been deactivated by mistake, please contact a shipping expert at support@stackry.com

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

You Stackry parcel forwarding costs does not include additional taxes.

Duties and taxes vary by country. For a quick way to easily estimate the additional taxes and duties, click on the Duty Calculator here.

If you would like to know more about the duties and taxes in your country, please check your local customs office.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

Stackry accepts all the following forms of payment

All major credit cards (Visa, MasterCard, Discover, American Express, Diner’s Club)

PayPal

Bank Wire Transfer- details available upon request

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

It’s simple….

1. Register for a Stackry account.
2. Use the refer a friend feature to add your friend's email addresses.
3. Add a personal note about why Stackry is the best international package forwarder.
4. Your friend receives $10 off their first shipment when they follow your link and register.
5. You receive a $10 credit on your Stackry account once your friends make their first shipment.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

 

1.Login to your account and go to your Dashboard.

2.Go to the Received Packages section and select the packages that you want to consolidate by checking the box to the left of package code.

3.Click on “Add to a New Shipment” and then click “Next”.

4.On the next screen, enter what is inside of your packages, where you plan to send your consolidated package, and select what carrier you will use.

5.Select your shipping address.

6.Select additional packaging options

7.Finalize the consolidation request by clicking the “Next” button.

 

You cannot change or update the consolidation request until after your packages are consolidated. Once submitted, your request will show as “Consolidation Requested” under the “Shipments in Progress” tab on your dashboard. Once we finish consolidating your package, you will have a button that shows “Finalize”. You will be able see your new consolidated package information, and ship your package.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

Delivery time depends on your location and what international service level you choose.

Please see the Shipping Options page for expected delivery times for each service level.


Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

There are increasing rules and regulations around shipping lithium batteries. International carriers limit or prohibit shipping of the following items:

• Lithium batteries contained within the device
• Lithium Batteries packaged with the device
• Lithium batteries sent on their own (loose batteries) 

The different restrictions and limitations are based on the following:

• The type of battery
• How the battery is packaged
• The power of the battery (watt hours ratings)
• The number of batteries shipped together  

Loose batteries are the most restricted type to ship.  A battery is considered loose when it is shipped without the device it is intended to power. Examples include but are not limited to the following:

 

• Spare Laptop batteries
• Spare Phone batteries
• Spare Camera batteries
• Power banks (portable chargers)  

Loose batteries cannot be shipped by air unless they have a proven state of charge less than 30%. Most power banks are received with a charge of 30% or more. Since the state of charge for loose spare batteries cannot be determined, this means Stackry almost never ships a battery without the device it powers. 

The rules regarding lithium batteries also vary by international carrier.

Some carriers refuse to ship any items that contain lithium ion batteries. Others put strict limitations on what types of batteries they ship. Finally, some international carriers ship lithium batteries, but not to all countries that Stackry services.  

Avoid the problems that come with shipping lithium batteries.

Before you order a lithium battery or a lithium powered device, contact us at support@stackry.com. Our shipping experts will help you determine the restrictions and bans that could potentially delay or cancel your shipment.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

The consolidation process takes 24-48 business hours to complete. The warehouse team works as fast as possible to consolidate your packages. However, please allow up to 48 business hours for your consolidation to be finalized.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

• Shipments that have been charged a hazmat fee can take longer to process than the normal 24 hours.
• Security has the right to hold any payment that they question for any reason.  In these cases, they will ask for more information from the shipper and payor. Most of these cases take more than 24 hours to resolve.
• The package contains a problem item or items that cannot be shipped. If your package contains a problem item, you will be notified by email within 24 hours.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

Information requests or photos are completed within 24 business hours after you make your request. The warehouse works as fast as possible to meet your requests. However, please allow up to the full 24 hours to receive your information or photo requests.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

No, we only accept trackable mail items to your locker.

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This is the box your products are shipped to Stackry in. Including the shipping box will add extra dimensions to your final consolidated package.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com

This is the retail packaging that the product is packaged in. For example a shoe box or clothes Hanger.

Still have questions?

We’re here to help. Contact a shipping expert at support@stackry.com