FAQ

1. Register for a Stackry account.
2. Use the refer a friend feature to add your friend's email addresses.
3. Add a personal note about why Stackry is the best international package forwarder.
4. Your friend receives $10 off their first shipment when they follow your link and register.
5. You receive a $10 credit on your Stackry account once your friends make their first shipment.

1.Login to your account and go to your Dashboard.

2.Go to the Received Packages section and select the packages that you want to consolidate by checking the box to the left of package code.

3.Click on “Add to a New Shipment” and then click “Next”.

4.On the next screen, enter what is inside of your packages, where you plan to send your consolidated package, and select what carrier you will use.

5.Select your shipping address.

6.Select additional packaging options

7.Finalize the consolidation request by clicking the “Next” button.

You cannot change or update the consolidation request until after your packages are consolidated. Once submitted, your request will show as “Consolidation Requested” under the “Shipments in Progress” tab on your dashboard. Once we finish consolidating your package, you will have a button that shows “Finalize”. You will be able see your new consolidated package information, and ship your package.

Delivery time depends on your location and what international service level you choose.

• Lithium batteries contained within the device
• Lithium Batteries packaged with the device
• Lithium batteries sent on their own (loose batteries) 

The different restrictions and limitations are based on the following:

• The type of battery
• How the battery is packaged
• The power of the battery (watt hours ratings)
• The number of batteries shipped together  

Loose batteries are the most restricted type to ship.  A battery is considered loose when it is shipped without the device it is intended to power. Examples include but are not limited to the following:

• Spare Laptop batteries
• Spare Phone batteries
• Spare Camera batteries
• Power banks (portable chargers)  

Loose batteries cannot be shipped by air unless they have a proven state of charge less than 30%. Most power banks are received with a charge of 30% or more. Since the state of charge for loose spare batteries cannot be determined, this means Stackry almost never ships a battery without the device it powers. 

The rules regarding lithium batteries also vary by international carrier.

Some carriers refuse to ship any items that contain lithium ion batteries. Others put strict limitations on what types of batteries they ship. Finally, some international carriers ship lithium batteries, but not to all countries that Stackry services.  

Avoid the problems that come with shipping lithium batteries.

Before you order a lithium battery or a lithium powered device, contact us at support@stackry.com. Our shipping experts will help you determine the restrictions and bans that could potentially delay or cancel your shipment.

• Shipments that have been charged a hazmat fee can take longer to process than the normal 24 hours.
• Security has the right to hold any payment that they question for any reason.  In these cases, they will ask for more information from the shipper and payor. Most of these cases take more than 24 hours to resolve.
• The package contains a problem item or items that cannot be shipped. If your package contains a problem item, you will be notified by email within 24 hours.

• Adidas (Suggested Alternative: Amazon)
• Apple (Suggested Alternative: Amazon orFry's) 
• Area 51 (Canada) (Suggested Alternative: Amazon)
• Armani (Suggested Alternative: Amazon)
• Best Buy (Suggested Alternative:Fry's)
• Better Braces.com (Suggested Alternative: Amazon)
• Calvin Klein (Suggested Alternative: Amazon)
• Cole Haan (Suggested Alternative: DSW)
• Dell (Suggested Alternative: Fry's)
• Fredricks of Hollywood (Suggested Alternative:​Victoria's Secret)
• HP (Suggested Alternative: Fry's)
• Lego (Suggested Alternative: Amazon)
• Lenovo (Suggested Alternative: Fry's)
• Macys (Suggested Alternative: Lord & Taylor)
• Michael Kors (Suggested Alternative: Lord & Taylor / eBay)
• Microsoft (Suggested Alternative: Fry's)
• Mouser Electronics (Suggested Alternative: Amazon)
• Newegg (Suggested Alternative: Fry's)
• Nike (Suggested Alternative: eBay)
• Oakley (Suggested Alternative: Sunglasshut)
• Oculus.com (Suggested Alternative: Amazon)
• Puma (Suggested Alternative: eBay)
• Uniqlo (Suggested Alternative: Asos)
• Ulta (Suggested Alternative: Sephora)
• Walmart (Suggested Alternative: Target)
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