Limits of Liability

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Limits of Liability


Why is it important to declare the description and price of the items inside of my packages correctly?

  • Stackry allows you to input the description of the items that are inside of each package and the amount paid
    for those items.
  • This information is very important and is used for two reasons. In all cases, the description and price that
    you input must match what you paid for the items in each package.

    • The description and price listed for items are used to determine the duties and taxes that will be due
      when the shipment enters customs in your country.
    • The description and price listed for items are also used to determine the maximum liability for those
      items if they are lost and/or damaged. For certain shipping providers Stackry offers added insurance that
      is based on this price.

Why is it important to declare the description and price of the items inside of my packages correctly?

  • If you wish to purchase Shipment Value Protection for your packages, the value listed for each package will be
    used to determine the maximum liability for Stackry and its shipping providers.
  • Stackry charges $2.00 per $100 of declared value with a minimum charge of $4.00.
  • If you do not wish to purchase Shipment Value Protection then all packages are automatically covered for up to
    $100 USD.
  • If Shipment Value Protection is not selected, Stackry and its shipping providers' liability
    will be limited to this $100 value.
  • Stackry limits the amount that can be paid in lost and damage claims for certain items. The maximum value that
    can be claimed for these items is limited to $1000 USD:

    • Artwork
    • Jewelry
    • Collectors' items
  • Stackry does not offer Shipment Value Protection for certain carriers, which are listed below:

    • DHL Global Mail
    • USPS

If your package is missing or damaged you must contact our claims department by emailing [email protected]

If filing a Damaged Package claim you must send us:

  • Photos of the outside of the box
  • Photos of inner packaging
  • Photos of damaged items
  • Retailer invoice showing value paid for each damaged items

If filing a Missing Package claim you must send us:

  • Retailer invoice showing value paid for each of the missing items