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Ordering from US stores is exciting, but international shipping can feel uncertain when you are not sure what happens after checkout. Once a retailer marks your order as delivered, your package does not instantly appear on your dashboard. Instead, it moves through a clear, structured process designed to keep your items secure, reduce shipping costs, and prevent customs issues later on.
This guide walks through exactly what happens from the moment your package reaches Stackry to the moment it leaves the warehouse on its way to you. If you are new to the service, you can also review an overview of how Stackry works before you get started on the How it Works page. If you are shipping from multiple retailers or planning to consolidate, understanding these steps makes the entire experience predictable and easy to manage.
When a carrier delivers your order to your Stackry address, it arrives at the Stackry secure operations center. At this stage, the package has been delivered but not yet processed. It enters a receiving queue, where it waits to be scanned and logged by the Stackry warehouse team.
Once the team processes your delivery, your package is officially checked in. This means it has been scanned, linked to your account, and placed securely in your Stackry personal locker.
After check-in, the package appears on your Stackry dashboard. You will also receive an email notification with a photo of the package and its recorded weight and size.
All packages are inspected for visible damage and to confirm they do not contain restricted or prohibited items. You can review the full list of prohibited and restricted items at any time on the prohibited items page. This step helps avoid customs delays and unexpected issues later.
If a problem is identified, you are notified and given clear options. You can return the item to the retailer, forward it to another US address, or request disposal. Stackry’s support team is available to help you decide the best next step.
After check-in and inspection, your package is stored securely in your Stackry locker. You can ship immediately or wait and use up to 45 days of free storage.
Free storage is ideal if you are ordering from multiple retailers and want everything to arrive before shipping. Many Stackry customers use this time to plan consolidation and estimate costs using the shipping calculator. After 45 days, storage fees apply. After 60 days, unshipped items may be donated or discarded.
Before shipping internationally, you must enter customs details for each item through your dashboard. This includes item descriptions and declared values.
You can complete this step at any time after check-in or wait until you are ready to ship. Providing accurate information is essential for smooth customs clearance and correct calculation of taxes and duties in your destination country.
If you order from more than one store, Stackry can combine multiple packages from multiple retailers into a single shipment. This is known as package consolidation and is one of the most effective ways to reduce international shipping costs and save. You can learn more about how this works on Stackry’s package consolidation service.
Even if you are shipping only one package, repacking can still help. Unnecessary outer boxes can be removed, and protective padding is added only where needed. This reduces size and weight while keeping your items safe.
All consolidation and repacking options are managed directly through your dashboard, making it easy for you to take complete control of your package.
Once consolidation or repacking is complete and your customs information is entered, you choose your preferred shipping method. You can preview shipping options and costs in advance using the shipping calculator. Select a courier, review the cost, and complete payment.
After payment, Stackry hands your shipment to the carrier and it begins its journey to your address.
Stackry’s process is designed to make international shipping predictable. Each step, from check-in and inspection to storage, declaration, consolidation, and shipping, exists to protect your items, control costs, and reduce customs delays.
Once you understand the flow, shipping from the US becomes far simpler. And if you ever need help, Stackry’s support team is available to guide you. You can reach them directly through the contact page.
Ready to get started? Once you know how the process works, shipping from the US stops feeling complicated and starts feeling routine. You can create a free Stackry account and get your US shipping address in minutes. With Stackry handling the logistics behind the scenes, you can focus on shopping from the brands you want, consolidating on your terms, and shipping when it suits you.
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