Macy’s pauses international shipping: what it means for shoppers outside the US

Macy’s has temporarily paused its international shipping service, which may come as an unexpected change for shoppers outside the United States. As one of the most popular US department stores for international customers, Macy’s attracts shoppers looking for American brands, seasonal sales, and exclusive collections.

From December 17th, 2025, Macy’s has temporarily paused direct international shipping to addresses outside the United States (Macy’s official customer notice)

Why international shoppers shop at Macy’s

Macy’s has built a strong following among international shoppers because it offers a wide range of well-known American and global brands in one place. Many customers shop at Macy’s to access products that may be limited, delayed, or more expensive in their local markets.

Seasonal sales are another major draw. Events such as Black Friday, Cyber Monday, and end-of-season clearances often offer significant discounts that international shoppers plan around. Macy’s is also known for its exclusive collections, private-label brands, and frequent promotional pricing, which makes it appealing for both everyday purchases and special occasions.

• International customers commonly shop Macy’s for clothing and footwear for the whole family, including casualwear, formalwear, and seasonal items like coats and swimwear.
• Home products are also popular, particularly bedding, towels, kitchenware, and small appliances that reflect American styles or brands not widely available abroad.
• Beauty and fragrance are another key category, with shoppers buying makeup, skincare, and perfumes from established brands, as well as Macy’s exclusive gift sets during holiday periods.
• Watches, handbags, and accessories are frequently purchased as gifts, while toys and holiday decorations are popular around major US shopping seasons.

This post explains what has changed, who is affected, and how international customers can continue shopping at Macy’s while direct international shipping is paused.

What has changed?

From December 17th, 2025, Macy’s has temporarily paused direct international shipping. Orders can no longer be shipped directly to addresses outside the United States.

As a result, international shoppers may:

• No longer see international delivery options at checkout
• Be unable to complete an order using a non-US address
• Assume that Macy’s is no longer available to them

It is important to note that Macy’s itself has not closed or limited access to its store. Products, promotions, and US domestic shipping continue as normal.

Who is affected

This update applies to shoppers located outside the United States, particularly those who previously relied on Macy’s direct international shipping service. It does not affect customers shipping orders within the US, access to Macy’s website, products, or sales, or any orders sent to US delivery addresses.

Can you still buy from Macy’s internationally?

However, it’s not all bad news: international shoppers can still buy from Macy’s. Although direct international shipping is paused, international shoppers can still place orders by using a parcel forwarding service. With parcel forwarding, customers check out using a US delivery address, the order is received at a US-based warehouse, and the package is then forwarded to the shopper’s home country. This is a widely used solution when US retailers pause or limit international delivery options.

Stackry How to Guides How to Ship Macy's Internationally with Our Parcel Forwarding Service

Learn how to shop Macy’s USA from abroad with simple steps, avoid common pitfalls, and ship globally using Stackry’s parcel forwarding services.

Stackry provides international shoppers with a US address that can be used at checkout on Macy’s. Once an order arrives at the warehouse, shoppers can arrange international shipping to their home country. For more detail, shoppers can visit the Macy’s brand page to see how ordering works or read the existing guide that explains how to ship Macy’s orders internationally using Stackry. This helps shoppers continue buying from Macy’s during the pause in direct international shipping.

Macy’s may have paused direct international shipping, but international shoppers can still buy from the store by shipping orders to a US address and forwarding them onward. This allows customers outside the US to continue shopping for Macy’s products, sales, and seasonal collections while the pause remains in place.