Items you cannot ship

At Stackry, we prioritize compliance with the laws and regulations of each country and the carriers we work with. As a result, there are certain items we cannot ship, commonly known as ‘prohibited items.’

We take these regulations very seriously to ensure the safety and legality of all shipments. Please review our list of prohibited items to ensure your package meets all legal requirements before shipping.

If you have questions about shipping an item, please contact Stackry via chat or at support@stackry.com BEFORE you ship to Stackry’s secure operations center.

Prohibited categories

Each item category includes examples for your convenience. Just click or tap the icon for more details.

What happens if a prohibited item is shipped to Stackry?

Stackry cannot ship a prohibited item to an international destination. Customers have multiple options and must work with Stackry support to determine one of the following:

  1. Customers can choose to return eligible items to the original retailer. Customer must either ship domestically with a Stackry carrier or is responsible for securing a shipping label from the retailer in which case they will be charged a $7.50 processing fee
  2. Customers can instruct Stackry to forward eligible items to a domestic address of customer’s choosing with an approved Stackry carrier
  3. Customers can instruct Stackry to dispose of the prohibited item

Your questions answered

Can I use my own prepaid shipping label to ship a package out from Stackry?
No. Stackry does not allow the use of third party shipping labels. Customers must use a Stackry provided carrier for all outgoing shipments
Do any U.S. retailers block shipments to package forwarders like Stackry?
Some Stackry clients have reported experiences where specific retailers canceled shipments or restricted purchases when a Stackry locker was used as the shipping address. See Stackry's Retailer Challenges page for more information.
A U.S. retailer has shipped my purchase(s) to Stackry; tracking shows delivery but the items are not in my locker. What should I do?
Packages are checked into client lockers on the same business day if received during business hours (9am-5pm EST). If retailer tracking shows delivery, it may still be a few hours withing the same business day before a package is checked in. If the business day has ended and a tracked package is not in your locker, contact Stackry support. Most receiving delays are caused due to a missing locker/unit number in address line 2 of the retailer's mailing label. Stackry support will work with clients to help track down the item.
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